Contact

The support address

Support runs through one mailbox, support@image25.top. English, Simplified Chinese, Traditional Chinese and Japanese are all fine.

There is no contact form, no phone number and no live chat on the site. The mailbox is the only official channel, and a message sent anywhere else does not reach the developer.

Because the site is run by one person rather than a support desk, a message that carries enough detail to answer immediately saves a round of questions.

What to include in the first message

These are the details that make a question answerable without a follow-up.

1. The email address on your image 2.5 account, so the account and its credit balance can be found.
2. What you were doing, and on which page or model.
3. The model and settings you used, such as aspect ratio, quality, duration or number of images.
4. The task identifier from your workspace history or the personal centre if a generation is involved.
5. The order identifier and purchase date if the question is about payment.
6. The exact wording of any error, plus a screenshot if the page showed something unexpected.

Credits, subscriptions and charges

Billing questions go to the same address. Orders are held by the payment service, so the order identifier is the fastest way to find one.

• If a task failed without producing a result, send the task identifier and the record will be checked.
• If you believe you were charged twice, or charged an amount that does not match the checkout screen, include the order identifier and the date.
• If a purchase is missing from the personal centre, include the order identifier and the email used at checkout.
• Credit costs come from the generation service and are quoted before a task is created, so a screenshot of the quote is useful when the charged amount is in question.

Account, privacy and data requests

Requests to see, correct or delete account data go to support@image25.top, sent from the email address on the account.

Creations can also be removed one by one from the personal centre, which deletes the record tied to that task. Larger requests, such as deleting the account itself, are handled by the mailbox so it can be confirmed that the request really comes from the account holder.

The privacy policy sets out what is held, where it is processed and how a deletion request is handled.

Reporting content or a rights issue

If an image or video generated through this site is being used to infringe your rights, or breaks the acceptable use rules, write to support@image25.top.

• Describe the content and where it appears, with a link or the page address if you have one.
• State whether you are the rights holder, an authorised representative, or a third party reporting on someone's behalf.
• For a copyright claim, name the work you own and explain the use you object to.

Where to look first

Most questions about credits, model behaviour and how a workspace behaves are already answered on the site.

• The guide explains the full path from an account to a finished image, including what each step costs.
• Each model page describes what that model accepts and where its results tend to drift.
• The pricing page lists what each plan and credit pack contains, read live from the payment service.
• The FAQ at the bottom of a landing page covers the questions readers ask most about that tool.